Your photos and custom artwork
LivesOnCanvas uses the photos, artwork instructions and messages you submit to prepare, produce and fulfill your custom artwork order. Your uploads and artwork records are associated with your order. They are not published in our public gallery without your permission.
Order information and communication
We collect the contact, billing and shipping information needed to manage your order, provide customer support and arrange delivery. Messages and artwork instructions may be retained with your order so our team can follow your order requirements. We may retain the campaign link that brought you to our website to understand which campaigns lead to orders. Cookies and related technical information support shopping-cart, account and security functions.
Our website contact form sends your request category, optional order reference, name, email address and message to our studio mailbox. We use your email address to reply. The form keeps minimal delivery and abuse-prevention records for seven days, including hashed identifiers; it does not keep a separate copy of your message in those records.
People and services that help fulfill your order
Team members receive access appropriate to their work on your order. Hosting, email, payment and delivery providers handle information needed to provide their services. Payment providers process payments and return transaction references and status information needed to manage the order. Messages you send through email or WhatsApp are also handled through those services.
We use Google reCAPTCHA to help protect checkout from abuse. Google’s Privacy Policy and Terms of Service apply to that service.
Access, retention and deletion requests
Contact support@livesoncanvas.com to ask about access to, correction of or deletion of your information and photos. We may need to verify your connection to the order before acting. We retain information as needed to fulfill and support orders, keep required business records and resolve disputes. A deletion request may be subject to those obligations and to applicable law.
Accounts and connected sign-in
If you choose Google, Apple or Facebook sign-in, we use the account identifier and the email address you share to create or connect your studio account. We do not request access to your contacts, posts or photos. Connecting an account does not subscribe you to marketing.
You can disconnect a sign-in provider in My account → Account & sign-in. To request deletion of your account or connected sign-in data, email support@livesoncanvas.com from your account email address. We will verify account ownership before acting. Order records required to fulfill your purchase or meet applicable recordkeeping obligations are handled under the retention terms above.
Optional website analytics
When enabled and with your permission, we use Google Analytics to understand visits, traffic sources, shopping steps and purchases, and Microsoft Clarity to understand clicks, scrolling and attention on public information pages through heatmaps and session replays. These services may process browser and device information, online identifiers and usage events. We do not send your uploaded photos, filenames, painting notes, email, phone number, address or payment details to these analytics services.
Clarity is excluded from photo upload, cart, checkout, order status and account pages. Contact forms on public pages are masked. Analytics is optional: select Essential only or use Privacy choices in the footer to change your choice. Shopping, payment and order emails continue to work without analytics.
Learn more in Google’s privacy policy and Microsoft’s privacy statement.