Made especially for you. Final sale.
Every LivesOnCanvas painting is made to order from your photos, selected size, frame and instructions. Custom orders are final sale once placed. We do not accept voluntary returns, exchanges or refunds for a change of mind, personal preference or a change to the options you selected when ordering. This policy is subject to the remedies and rights described below.
Changes and cancellation requests
Please check your photos, size, frame, delivery details and instructions before ordering. After payment, your artist creates your painting directly from the photos and instructions you submit with your order. If you need to request a change or cancellation, contact the studio as soon as possible with your order number. We will check the status of your order, but a request does not guarantee that we can change or cancel it. We will confirm any agreed change or cancellation in writing.
Damage, defects or an incorrect order
If your painting or frame arrives damaged, is defective, is the wrong item, or materially differs from the photos, options and instructions recorded with your order, contact support@livesoncanvas.com. Include your order number and a description of the issue. Photos of the artwork and packaging can help us investigate; please keep the packaging while we arrange the next steps.
We will review the issue and arrange an appropriate remedy, which may include repair, replacement or a refund where required by applicable law. Please contact us before sending anything back so we can provide instructions. Reporting an issue promptly helps us resolve it, but this policy does not impose a separate short deadline that limits your statutory rights.
If we cannot supply your order as agreed
Our dispatch target is within two weeks; delivery transit time is additional. If we cannot ship within the time promised, we will notify you, explain the revised timing and provide any choice required by applicable law to agree to the delay or cancel the unshipped order for a prompt refund. If we cannot fulfill your order, we will cancel it and refund the applicable amount. A missing or undelivered order should be reported to the studio so we can investigate and provide the remedy required by applicable law.
Your rights
This final-sale policy does not exclude or limit rights or remedies that cannot lawfully be excluded, including rights relating to defective, misdescribed or undelivered goods. It does not remove rights that may apply under your payment provider’s or card issuer’s dispute process. Refunds that are due will be handled through the original payment method where possible; we will not substitute store credit where the law requires a monetary refund.
Looking after your canvas
Display indoors, away from direct sunlight and moisture. Dust gently with a clean, soft, dry cloth. Avoid cleaning sprays and rubbing the textured surface.